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Podcast — Creating A Successful Digital Patient Experience Strategy

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UK ERS Connect

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Reduce no-shows and drive patient action and adherence

For patients, a break in the continuity of care can lead to poor health outcomes. For providers, every no-show negatively impacts the cost of delivering care.

Stericycle ERS Connect is a cloud-based solution that supports your digital patient engagement and communication initiatives along the referral to treatment (RTT) pathway: from referral and consultation through discharge and post-discharge solutions. Best of all, ERS Connect is fully configurable to your specific requirements.

Multi-channel patient communications could reduce print and postage costs within the NHS by up to 70%. This in turn could save the NHS over £47m a year. (Source: NHS England)

How it works

Using ERS Connect, health systems can send an initial email or text to patients, which allows the user to connect to our secure, user-friendly patient portal. Here, patients can download letters, leaflets, surveys, and other communications with easy-to-follow instructions. A secure, two-factor authentication and PIN control using either date of birth or phone number validation, ensures complete data security and gives the patient more control over the planning of their care. Additionally, ERS Connect is flexible to meet specific patient needs. Whether patients need audio support, assistance with language barriers, interactive voice response, or support for more vulnerable patients, the whole process supports the user from beginning to end.


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Gain insight into patient satisfaction with automated surveys.

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Communicate important information and alerts such as weather-related delays, doctor unavailability, wellness initiatives, and discounts to large audiences quickly and efficiently.

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Live outcome reporting is the key to our service delivery. Track delivery, listen to calls, and monitor outcomes and performance of various media types. Reports can be generated on specialties, dashboarding, and trend reports.

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ERS Connect fully conforms with the Data Protection Act of 1998 and is audited internally by our Auditing team and externally by the BSI Group for our ISO certifications. We are a level 3 Information Governance Toolkit supplier with a score of 100%. Confidential patient and customer data is never held or stored on local drives or desktops. Instead, data is stored on encrypted, firewalled services within a Tier 3 data centre.

Modernizing patient engagement. Maximizing patient outcomes.

Stericycle Communication Solutions offers the most comprehensive patient engagement platform in the industry. We are the only provider that seamlessly combines both voice and digital channels to provide the modern experience healthcare consumers want while solving complex challenges to patient access, action, and adherence. Learn more about Stericycle.

Modernize Patient Engagement