Few patients fully understand their diagnosis and post-discharge instructions after a visit to the emergency department. To prevent avoidable situations where patients are readmitted, it’s crucial to implement proactive, early intervention.
We help hospitals and care centers manage patient care immediately following discharge, serving as an early intervention solution that can help prevent CMS penalties.
Using personalized clinical outreach services and customized escalation protocols, we can help you reduce readmissions, increase attendance at follow-up appointments, and improve HCAHPS scores and health outcomes.
Drive patient action and adherence by creating plans by department, floor, provider, or patient population type. Combine Post-Discharge Services with our Communication & Reminders solution to customize cadence, channel, content, and context.
Connect with patients or their caregivers within 24 to 48 hours of discharge and after a scheduled follow-up appointment.
Get the range of qualitative and quantitative feedback you need, including open-ended questions, and evaluate and track results with documentation to help improve HCAHPS scores.
In the first year of introducing Stericycle Post-Discharge Services, a large Texas health system saw a 40% reduction in readmission rates when comparing patients who completed the post-discharge process compared to those who didn’t.
Combine Post-Discharge Services with other Stericycle solutions such as Reputation Management, Intelligent Scheduling, Referral Management, Communication & Reminders, and Health & Wellness Campaigns to modernize patient access, action, and adherence.
