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2022 U.S. Consumer Trends In Patient Engagement Survey

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Intelligent Scheduling

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Details on Stericycle’s medical appointment scheduling software

Give patients the healthcare scheduling experience they want

When they need care, patients want the same kind of convenience, choice, and engagement they get from retail and other interactions. Give patients what they want while directing them to the right medical provider and venue of care, at the right time.

Our patient scheduling software helps you attract new patients, retain existing ones, fill schedules, and improve access to care in the venues and communication channels that consumers want and need.

Help patients schedule, confirm, or reschedule appointments

Help patients schedule, confirm, or reschedule appointments in the right care venue and channel

The only company offering patients the convenience of online self-scheduling and live voice scheduling, our HIPAA-compliant medical appointment service is simple and convenient for patients to use. At the same time, our patient appointment scheduling platform delivers the power, flexibility, and scalability growing health systems need.

Online, Mobile-Friendly Patient Self-Scheduling

Mobile patient self-scheduling platform

Make medical scheduling convenient and easy with the only solution that lets patients use self-scheduling across all care venues, including emergency, urgent care, physicians, specialists, and telehealth.

Give your patients anytime, anywhere convenience for online scheduling, with no app to download
Fill schedule gaps, reduce no-show rates, and improve access to all venues of care
Manage registrations for your virtual and in-person classes and events with the most intuitive and flexible event scheduling platform

Best-In-Class Provider Search

Online search for doctor

Help patients find the best provider for their needs with an easy-to-use, yet powerful search capability.

Enable search by location, appointment type, insurance, and date/time range, and filter results by provider gender, languages spoken, clinicians taking new patients, and more
Optimize the patient journey by making it easier for patients to find the right provider and schedule an appointment

Live Voice Scheduling

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Meet the needs of all your patients and satisfy consumers who still prefer to book appointments by phone.

Deliver a caring experience by phone 24 hours a day, seven days a week, 365 days a year with our professional live voice scheduling services (inbound and outbound) — eliminating phone tag for patients and your staff
Remove the scheduling burden from your staff and reduce scheduling errors
Fill schedule gaps to optimize patient access and provider productivity

Triage

Help patients choose the right venue of care

Improve patient access while reducing costs with triage capabilities that guide patients to the proper care venue.

Help patients choose the proper venue based on their self-reported symptoms with online, self-guided triage
Improve patient access while reducing your cost to serve and overutilization of the emergency department

Reporting & Analytics

reporting and analytics reports being read

Better understand patient expectations and trends through detailed reporting and analytics.

Gain insight into patient demographics, volume, and new patient mix
Identify which channels drive the best results for your facilities

Integration & Customization

doctor using laptop

Deliver a branded look and feel, with full control over the patient experience. Optimize efficiency and productivity through integration with your EHR, CRM, and revenue cycle management systems.

Customize the patient experience using the administrative console to easily incorporate logos, color palette, and other assets to match your brand identity
Take advantage of integration with most EHR, CRM, and revenue cycle management systems for optimal efficiency, fewer errors, better coordination of complex care flows, and greater scheduling accuracy

Learn How Intelligent Patient Scheduling Can Help You

Class & Event Registration
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Class & Event Registration
Give patients a convenient, easy way to sign up for your classes and events.
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Preventative Care Screenings
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Preventative Care Screenings
Make it easy for patients to schedule an appointment online or via voice for a preventative screening.
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Post-Discharge Scheduling
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Post-Discharge Scheduling
Send patients real-time scheduling links for using self-service or live voice to schedule follow-up appointments and classes.
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Missed Appointment Rescheduling
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Missed Appointment Rescheduling
Send patients real-time links to reschedule their missed appointment.
PCP Recapture
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PCP Recapture
Use outbound calls to patients who have booked an appointment, but do not have a primary care physician to establish a PCP relationship .
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Setting new record highs for appointments

According to Healthcare IT News, Ascension, a St. Louis, Missouri-based health system that operates in 21 states and the District of Columbia, achieved a 72.5% increase in urgent care online visits scheduled and 100,000 additional visits in one year after implementing Carenet Intelligent Scheduling.

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The most comprehensive patient engagement platform in the industry

Combine Intelligent Scheduling with other Carenet solutions such as Reputation Management, Referral Management, Communication & Reminders, Post-Discharge Services, and Health & Wellness Campaigns to modernize patient access, action, and adherence.

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