Health & Wellness Campaigns

Keep patients informed, educated, and engaged

Patient follow-up is increasingly complex, while chronic disease rates remain high. With an evolving array of quality measures and reimbursement opportunities, it can be difficult to follow up with patients in the most timely, effective manner.

We can help you manage highly complex and personalized patient outreach initiatives to address concerns around value-based care mandates, increased rates of chronic disease, and other complex emerging issues.

Maximize quality scores and revenue

Using a blend of live communication and convenient digital interactions, our solution helps you educate patients and keep them engaged in their health and management of their conditions, while increasing revenue and patient satisfaction scores.

Multichannel & Multilingual Campaigns

Drive patient action and adherence to care plans using live voice and digital communications.

Build customized communication plans based on channel, cadence, context, and content

Coordinate care through inbound and outbound calls with clinical and non-clinical, multilingual live voice services

Tailored Patient Communication

Pre-visit instructions patient messaging

Help patients attend appointments and receive necessary care such as preventative care screenings, wellness visits, vaccines, and disease-specific and general education programs.

Tailor phone outreach to the MIPS measures you care about most, including preventative care such as lab work, vaccines, annual appointments, and screenings

Create outreach campaigns specifically targeted to a subset of your patient population (e.g., seasonal flu shots, wellness checks, etc.)

Attract new patients to your practice and build patient loyalty by promoting and scheduling wellness visits, health screenings, vaccinations, and more

Connect older patients with a registered dietician or accredited diabetes group instructor with guidance from our highly trained patient experience professionals

Modernized Appointment Scheduling

Combine Health & Wellness Campaigns with our Intelligent Scheduling solution to help patients schedule, confirm, or reschedule appointments with digital self-service and professional live voice scheduling.

Deliver a caring experience via phone 24 hours a day, 7 days a week, 365 days a year

Encourage patients to schedule and attend necessary and preventative care appointments such as lab work, annual appointments, and precautionary screenings

Improve compliance and patient satisfaction, and positively impact reimbursement

Automated Reminders

Patient appointment reminder to complete forms

Help remind patients of upcoming appointments using interactive texting, outbound IVR, short code replies, and live voice services.

Broadcast Messaging

Communicate important information such as weather-related delays, doctor unavailability, wellness initiatives, and discounts to large audiences quickly and efficiently.