Communication & Reminders

Solutions
Communication & Reminders

Reduce patient no-shows

Appointment no-shows are just as bad for your patients as they are for your health system. A break in the continuity of care can lead to poor health outcomes, while empty appointment slots negatively impact revenue and your cost of delivering care.

We can help you reduce no-shows, increase patient loyalty, and improve health outcomes.

Drive action and adherence

With Stericycle Communication & Reminders, you can communicate efficiently and effectively with automated text, email, professional recorded voice, and live agent messages for appointment reminders, billing reminders, preparation instructions, broadcast messages, and more.

Tailored Patient Communication

Personalize and optimize patient engagement with customized communications that reduce no-show and cancellation rates with strategically timed text, email, and voice reminders.

Customize content, channels, cadence, and context based on demographics, medical history, patient preference, appointment type, location, cost, and more

Send out automated preventative care reminders with links to self-schedule or call for an appointment

Gain insight into patient satisfaction with automated patient surveys

Determine whether a phone number is SMS capable and switch to other channels prior to a failed attempt

Multilingual Support

Multi-language texting example in english and spanish

Communicate with patients in their preferred language to drive patient satisfaction and adherence to treatment plans, including appointment attendance, diagnostic order fulfillment, medications, and more.

Appointment Itinerary

Prevent message overload by bundling multiple, upcoming reminders into a single communication.

Interactive Texting

Keep patients and providers connected throughout the care journey with interactive texting through text replies ('C' to confirm, 'R' to reschedule, etc.), outbound IVR, and short code replies.

Broadcast Messaging

Communicate important information such as weather-related delays, doctor unavailability, wellness initiatives, and discounts to large audiences quickly and efficiently.

Warm Transfer

Make it easy for patients to take action by using pre-recorded messages that prompt recipients to press 1 for an agent and transfer the patient back to your health system's call center or ours.

Use cases

Appointment Reminders

Remind, confirm, and reschedule appointments.

Appointment Preparation

Appointment Preparation & Instructions

Efficiently communicate appointment preparation (e.g. fast for 8 hours) and other instructions such as telehealth education and troubleshooting, onsite maps and services, and product recalls.

No-Show Notifications

When a patient is a no-show for an appointment, send a message with a link or phone number to reschedule.

Mass Notifications

Send notifications regarding office closures, bad weather, open enrollment, etc.

Personalized Notifications

Notify patients of appointment bookings, glasses and contact lens pick-ups, prescription pick-ups, office relocation information, changes to hours of operation, policy changes, COVID-19 updates, and more.

Order/Referral Adherence

Remind patients to complete orders for diagnostic services (e.g., mammogram, colonoscopy, imaging) and to schedule appointments with specialists.

Population Health Management

Send preventative health messages for needed physicals, follow-up appointments, and tests, and measure patients’ physical and mental states.

Promotions

Promote events and offerings such as COVID-19 testing, flu/shingles/immunization vaccinations, specialty campaigns (e.g. mammography), offers and discounts, open house events, fundraising events, classes, and other events.

Alerts

Send out surgery updates for family members, waitlist information, and MyChart updates/messages.

Employee Communications

Keep your staff up to date with information about talent acquisition, employee orientation, schedules, extra shifts, furlough updates, board meeting reminders, and unexpected staffing requirements (emergency/code red planning).

Virtual Waiting Room

Allow patients to wait somewhere other than the waiting room with check-in confirmation, notification of when it’s time to enter the facility, and instructions for where to go and what to do once they enter the waiting room.

60% reduction in no-shows

Stericycle Communication & Reminders reduced the no-show rate at Boston Children’s Hospital, from 20% to 8%, while improving engagement with multi-language support.

The most comprehensive patient engagement platform in the industry

Combine Communication & Reminders with other Stericycle solutions such as Reputation Management, Intelligent Scheduling, Referral Management, Post-Discharge Services, and Health & Wellness Campaigns to modernize patient access, action, and adherence.

Watch to learn about Communication & Reminders

Deliver personalized email, voice, and text message reminders

Send yourself a sample message

Podcast — Creating A Successful Digital Patient Experience Strategy