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Always at your fingertips, LiveAnswer provides instant access to completed and ongoing messages in real-time anywhere.

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Receive MMS Attachments

Enable callers to send you image files that attach directly to their call information.

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Live Call Monitoring

Watch in real-time as live agents add information to messages.

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Team Collaboration with Notes

Provide explanations, instructions, or directions by adding notes to a call.

Call Flow

Take full control over all aspects of your incoming calls. With Call Flow, you can build full automation into your call answering.

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Automated Voices

Build and manage a completely autonomous call answering solution.

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IVR Builder

Create a completely customized flow for your incoming calls.

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Scheduled Routing

Ensure your calls get answered by the right people every time with scheduled routing.


Stay connected no matter where you may be. View and manage your contacts from a central, user intuitive location.

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Easy Import

Import existing contacts or add them directly from your call list.

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Communications History

View all incoming and outgoing calls placed between your number and the contact.

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Social Profiles

Link social media profiles for quick access directly from your contacts page.


Access an unlimited bank of local, toll-free, and vanity phone numbers for any of your business needs.

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Choose Local or Global

Use a number that your unique customer base will feel most comfortable with.

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Track Your Call Source

Help your marketing team by creating tracking numbers to monitor call origin.

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Multilingual Capabilities

Cater to all your customers with our English, Spanish, and French speaking agents.

Agent Script

Meet all your customers' needs with professional multilingual call answering support.

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Smart Transfers

Ring multiple numbers at once to ensure callers always receive timely support.

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Conditional Questions

Design your script flow around caller responses to gather necessary information.

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Seamless Integrations

Securely send data to your CRM, analytics system, or customer support software.


With just a few clicks, access the valuable information you need via custom call data reports.

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By Numbers

Organize your report by phone number for statistics on a specific script or call type.

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By Date & Time

Sort important metrics by date to find insights on daily and monthly call volume.

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By Tracking Number

See where calls originate with the "view by tracking number" functionality.

On-call Schedules

With a trained professional always available, your business will run smoothly and without unnecessary customer support interruptions.

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Real-time Schedule

Manage your schedule depending on availability without overlapping times.

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Backup Contacts

Add backup contacts to on-call schedule shifts to ensure you never miss a call.


Let the agent know how to dispatch the call by adding unique instructions.


Providing the best service requires active collaboration. Boost overall productivity by collaboratively managing customer call follow up.

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Create an unlimited users and route follow-up calls to their email inboxes.

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Organize users by department for easy management and inbound call notifications.

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Workflow Automation

Filter notifications to different users or departments based on script responses.

Mobile App

No matter the time of day, staying connected with your customers is easy with the LiveAnswer mobile application.

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User Friendly

Take calls and messages anywhere with our mobile app. for Android and Apple.

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Securely chat with employees without leaving the LiveAnswer platform.

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Provide 24/7 customer support with an easy-to-use, seamless solution.

Stericycle helps enhance your patientcustomerbrand experience.

Request a Demo

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