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October 29, 2019
Sarah Bennight

New communication service increases patient action and can boost MIPS scores.

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Today we are happy to announce the availability of MIPS Max – a new communication service designed to help healthcare organizations improve their Merit-based Incentive Payment System (MIPS) quality measure score. MIPS is a value-based reimbursement model incentivizing eligible Medicare Part B clinicians to drive quality through evidence-based protocols and reduce costs while keeping patients engaged in their personal care. Unfortunately, many clinicians lack the …

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July 26, 2019
Healthcare ITNews

How Ascension got 100,000 additional visits this year with help from online scheduling

The health system has seen a 779% increase in primary care online visits scheduled and a 72.5% increase in urgent care online visits scheduled. It’s all part of a larger online vision. The average consumer likely does not remember when they had their last physical, or when they are due for their next mammogram, or if their provider offers important preventative options. THE PROBLEM Ascension, …

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July 09, 2019
Sarah Bennight

Hybrid approach to patient communications attracts new customers

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Today’s tech-savvy patients are using digital channels to seek health information and services, but human interaction still remains an essential element of the customer experience. The challenge for healthcare organizations is striking the right balance between technology and the human touch. Sarah Bennight,Director of Product Marketing While traditional telephone services will remain a preferred contact method for some individuals, they often hinder an organization’s ability …

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Sarah Bennight

EHR Integration is Key to Patient Communications

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The Electronic Health Record (EHR) has been positioned as the source of truth, delivering real-time patient-centered records that make information available instantly and securely to authorized users. The dirty little secret is that hospitals initially invested in EHR systems to primarily track billing and coding, helping them run their business (not necessarily improve their care) more efficiently. Sarah Bennight,Director of Product Marketing As the EHR …

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