Provide the service your patients expect with our specialized, healthcare-focused solutions.
In the ever-changing healthcare landscape, organizations must deliver exceptional patient experiences to acquire new patients and promote patient loyalty. Unlike other communication services, we combine highly-skilled, compassionate customer service representatives and cutting-edge technology that keep you happy and your patients loyal. Stericycle Communication Solutions ensures more than just professional care; with a patient journey that reflects your brand and values, we create an experience that results in happier, more engaged patients.
We understand the difficulty and time-consuming task of managing multiple vendors to provide a variety of communication tools and services. At Stericycle Communication Solutions, we provide every resource and technology that your organization needs to create memorable, end-to-end communications. This allows your brand to comfortably focus on what matters most — your patients.
Physician Referral: Match callers to the best physicians based on their needs, increasing appointment conversion rates and enhancing patient acquisition and retention.
Online Scheduling: Boost appointment conversion rates, drive more traffic to your website, and increase the number of appointments scheduled by new, commercially-insured patients.
Agent Scheduling: Boost appointment conversion rates, drive more traffic to your website, and increase the number of appointments scheduled by new, commercially-insured patients.
Answering Services: Manage daytime and after-hour patient interactions with our HIPAA-compliant answering services. Patient calls are always promptly and professionally answered 24/7 every day of the year.
Appointment Reminders: Even the most diligent patients can benefit from meaningful, strategically-timed appointment reminders. Automate and customize to ensure your patients receive an email, voice, and text reminder prior to their upcoming appointment.
Post-Discharge Services: Our trained experts reduce readmissions and improve patient satisfaction scores by following up on instructions, future appointments, and satisfaction survey calls.
Follow-Up Reminders: Send messages via text, email, and voice with pertinent follow-up information to increase patient satisfaction, provide preventative care, and ensure your schedule is filled.