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Case Study

GBMC HealthCare

Greater Baltimore Medical Center utilized text messages to boost patient confidence and page views as elective surgeries resumed.

GBMC wanted a way to quickly reach patients regarding its new safety protocols, which were put in place because of COVID-19. With email open rates averaging approximately 25%, GBMC decided to add text messaging to its patient engagement approach.

By utilizing our Communication & Reminders solutions, GBMC was able to:

  • Reach approximately 50,000 patients with a text that stated, "Here for your health needs"
  • Attribute 2,000 page views within 24 hours of launching the campaign

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