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Case Study

A Large US Health System

How A Top 10 Health System Increased Appointment Volume During COVID-19

As the COVID-19 global pandemic emerged, this Stericycle Communication Solutions client saw the number of appointments drop dramatically, especially in its cardiology and orthopedic departments. With patient outreach and engagement more important than ever, this healthcare system turned to Stericycle Communication Solutions for help.

By launching an outbound campaign using text and live voice services, this healthcare system:

  • Generated a 35% warm transfer rate (the initial goal was 20%)
  • Expanded the campaign to 11 additional markets

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