We deliver highly effective appointment reminders via email, voice, and text that reflect your organizational values and voice, ensuring a unique and personal customer experience each and every time.
Each automated communication can be partially or entirely customized. By securely integrating with and pulling information from your system, PatientPrompt’s reminders can be tailored to your customer demographics, appointment type, location, department, and provider preference. Customers’ responses and confirmations are efficiently communicated with your staff, ensuring they are always kept up-to-date.
Automated appointment reminders help:
- Reduce no-show rates
- Ensure customers show up prepared and on time
- Boost customer satisfaction rates
- Track and record all responses
- Update your system in real-time
- Reduce staff workload
- Improve your bottom line
- Increase schedule density
With PatientPrompt you can customize a reminder’s:
- Delivery method
- Delivery protocol
- “Send from” information
- Appointment arrival time
- Necessary items
- Preparation instructions
- Customer action items
- Temporary notifications
After adopting PatientPrompt, Madison Avenue Radiology Center’s no-show rate reduced dramatically from 20% to 7.5%.