By Kelsey Musick | Aug. 09, 2018

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Looking to increase your revenue and customer loyalty? Outsourcing calls is just one way to accomplish this. Many businesses opt to manage communications in-house because they are under the impression that this gives them more control over how their calls are handled. In actuality, less control is had – especially when call rates rise. Your staff can easily become overwhelmed answering calls, making follow-up calls, and confirming appointments, causing customer experiences to suffer. A communication partner could swiftly and efficiently handle these tasks.

  1. Lessen Staff WorkloadHaving a communication partner not only increases operational efficiency, it assures your calls are always answered by a highly-skilled support specialist, no matter the time of day or other responsibilities that might arise. This allows your staff to manage more pressing tasks with confidence while an agent is ready to manage any incoming calls professionally and compassionately. With outside support, calls are not missed. In turn, customers have greater experiences with your brand, enhancing their ongoing loyalty and your customer retention rates.
  2. Increase Customer FocusThe right communication partner can satisfy your customers’ needs while positively impacting your organization’s initiatives, workflow, appointment adherence, and more. With third-party communication support, your business has more freedom to focus on the needs of customers within your facility, while those who call your organization are still met with an exceptional experience.
  3. Operational EfficiencyIf you’ve felt like your customer acquisition and retention could improve, a communication partner could help. By leveraging a combination of innovative technology and a human touch, the right communication partner can help deliver on your business’ unique initiatives. With this added support, your team can better focus on more pressing tasks and create better in-person experiences. Your communication challenges will be eliminated, and your customers will become happier and more engaged.
  4. Offer 24/7 SupportOnce you leverage a communication partner, you never have to worry about missing another call. Your staff is free to manage other tasks with certainty that customers will be handled with high-quality care, no matter when they might call.

Creating lasting relationships with customers is one way to ensure that your business thrives. A communication partner can become a seamless extension of your brand and can help achieve this. With a communication partner, your in-house resources will be able to focus on other responsibilities without worrying they might be missing a valuable call. People want easy and predictable ways to reach their service providers, and a communication partner can offer the technology and human support necessary to meet this expectation. If you’re interested in learning more, take a look at our Commercial Services Overview.

Kelsey Musick

Author: Kelsey Musick

Kelsey Musick is a Marketing Associate for Stericycle Communication Solutions. She creates and edits content while finding new and inventive ways to market the Stericycle brand. She is a Purdue University graduate with a degree in English. In addition to writing, Kelsey enjoys attending theatre productions, reading, and traveling.