By Stericycle Staff | Mar. 14, 2016

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In a recent Harvard Business Review article titled “Technology Is Helping Shape the Future of Healthcare,” chronic disease takes center stage – its costs (7 in 10 deaths and 86% of healthcare spending annually in the U.S., according to the CDC) and how technology can help minimize its impact.

“To conquer chronic illness, we have to create new habits,” the author says. “Technology gives caregivers unprecedented opportunities to engage patients and provide excellent care, anywhere. …Even simple text message programs can make a difference.”

Yes. Text messaging (or a combination of email, voice and text messaging) can be a powerful tool in supporting the success of a disease management program. Because, when providers reach out to patients with the right message, at the right time, through the right channel (i.e. their preferred channel), they are helping create habits to last a lifetime.

So, what should you be looking for in a patient messaging solution? The experts behind our patient communication solution, PatientPrompt, suggest technology that:

Seamlessly integrates with your EMR or practice management system;

Supports a multi-channel approach (i.e. text, email and/or voice);

Delivers program-specific educational messaging, as well as appointment reminders, prep instructions, follow-up care instructions and mass patient notifications;

Allows for message customization, leveraging patient demographics, medical history and appointment history; and

Allows for customized protocols to meet the unique needs of your organization.ff

Want to learn more? We hope so. Learn more about PatientPrompt here.

Stericycle Staff

Author: Stericycle Staff

Stericycle has been delivering communication services to North American companies for over 25 years. Since 2011, we’ve been blogging about how to deliver best-in-class communications to patients and consumers – providing practical advice and current best practices for both healthcare and commercial organizations. We hope you enjoy and keep reading!
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