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August 18, 2015

Are appointment reminders HIPAA compliant?

HIPAA is complex. It was designed to not only protect patients and their health information, but also to protect healthcare organizations and to help them …

August 07, 2015

4 Ways Funeral Homes can Deliver Compassion with Every Communication

When someone contacts a funeral home, they’re typically grieving a lost family member. In addition to the emotional heartache they’re experiencing, they likely don’t know …

July 13, 2015

The Building Blocks of Patient Experience

Patient experience is becoming increasingly more important to healthcare leaders.  In fact, patient experience has become one of the top three priorities for  hospital leaders. …

June 15, 2015

Health Care Marketing and Communications in the Face of HIPAA

By: David Harlow | Health Care Attorney and Consultant at The Harlow Group LLC   Just getting through the day is hard enough – phone …

June 12, 2015

Think Patrons, Not Patients

The healthcare industry is shifting.  Patients are becoming more active when it comes to their health. That is why it is important for healthcare institutions …

June 04, 2015

Myth: Automated Reminders don’t work with Seniors 65+

Most trade shows we attend are geared towards the managers, operations and IT personnel in a healthcare organization, the American Urology Association (AUA) conference was …

May 26, 2015

Improving Patient Experience for a Stronger Bottom Line

“Patient experience” is a huge buzzword in healthcare today, with many regulations and efforts focused on improving the experiences patients have before, during and after …

May 19, 2015

Best Practices for Billing and Collections – Part 2

By: Karen Cooper, MBA Collections is an important part of managing your practice; without cash flow, your practice doors will close in a hurry.  In …

May 08, 2015

Reduce Your Patient No-Shows—Realize Results

Does this ever happen to you? Your morning starts with a completely packed schedule but by noon, your calendar looks like Swiss cheese, with a …

May 06, 2015

Best Practices for Billing and Collections – Part 1

By: Karen Cooper, MBA Collections isn’t something that only happens on the backend of the billing process. It starts by properly conveying your policies and …

May 05, 2015

Guide to Telephone Answering Services for Oil & Gas: 3 Ways a Call Center Can Help

Many industries are realizing the advantages of using a call center to manage their day-to-day operations; in particular, call centers’ telephone answering services are especially …

April 29, 2015

3 Ways to Achieve Work-Life Balance with After Hours Answering Services

Running a business is an incredible amount of work. These long hours can put tremendous strain on your personal life and your relationships, but there …