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November 21, 2018

Preparing Your Nonprofit for the Holidays

The holiday season is among us, and most of us are starting to bust out our winter coats. For nonprofit organizations, the holidays mean the …

November 05, 2018

Answering Services Aren’t Just For Big Business

In this era of instant gratification, customers not only want quick and painless answers, they expect them. Running a small business and keeping up with …

October 25, 2018

Is Your Customer Experience Scary?

As Halloween approaches, our minds willingly wander down dark alleys, encountering ghoulish creatures and spooky specters, seeking out a good scare. When your customer experience …

October 22, 2018

Answering Services: A Must-Have For Healthcare Providers

With a healthcare answering service, you no longer need to choose between the number of patients you can help and the level of quality you …

October 10, 2018

3 Ways to Prepare For Flu Season

We are approaching that time of year again – flu season. You’re probably thinking, there’s no way, summer just ended. Well, according to the Center …

October 01, 2018

4 Key Ways To Acquire New Patients

Competition for new patients is quickly escalating with the introduction of retail easy-to-connect clinics, telemedicine appointments, and freestanding Urgent Care clinics. But acquiring new patients …

September 24, 2018

3 Myths Surrounding Legal Answering Services

We live in a time where people want prompt answers to their questions. Utilizing a legal answering service within your law firm can eliminate the …

September 21, 2018

Follow-Up Services: A New Standard Of Patient Care

Whether a patient has a chronic illness or a bad cold, they aren’t suddenly at optimal health when they leave the office – so continued care is a necessity. Conquering chronic illness – or even just lessening the number of times we get sick each year – means creating new habits.

September 12, 2018

3 Benefits Of Utilizing An Answering Service In Your Small Business

Many businesses are utilizing answering services to provide better customer experiences. But in today’s technological world, it takes more than a voice delivering a pleasant …

September 05, 2018

A World Without Automated Appointment Reminders

Imagine a world without appointment reminders. No-show rates are higher than ever, in-house staff is inefficient because they are spread too thin, and missed opportunities …

August 27, 2018

Creating Customer Experiences That Count

You’ve probably heard the saying “the customer is always right” more times than you can count – but do you give that phrase the full …

August 17, 2018

Make Every Legal Intake Opportunity Matter

Is your firm unable to answer calls 24/7? Does your firm struggle to efficiently gather information from clients? Is prioritizing calls for effective follow-up easier …