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March 04, 2014

3 Tactics for Improving Physician Engagement

The list of reasons why healthcare organizations should focus on improving physician engagement is compelling and exhaustive: Dissatisfied physicians are two times more likely to …

February 27, 2014

Mind the Gap: Communication Necessary to Coordinated Care

At each point along the care continuum – from acquiring new patients, to before and after scheduled appointments, to retaining patients for the long term …

February 18, 2014

Happier Healthcare Providers, Happier Patients

Patients come first. While this philosophy is an excellent one for healthcare organizations to observe, it is not, in fact, the most logical way to …

February 11, 2014

3 Ways to Promote Patient Accountability

A serious cultural and philosophical shift is afoot within the healthcare industry, with the ultimate goal of bringing patient accountability to the forefront and prioritizing …

January 03, 2014

Healthcare Mystery Shopping Reveals Importance of Effective Phone Communication to Patients

You’re probably familiar with the practice of mystery shopping in customer-facing environments such as retail stores. Mystery shoppers are somewhat like restaurant reviewers, interfacing with …

December 31, 2013

To Charge or Not to Charge for Appointment No-Shows? Here’s Another View.

Whether or not physician practices should charge no-show fees for missed appointments is a tough call. On one hand, physician practices are in the business …

December 04, 2013

AAACN Ambulatory Care Conference May 19-22

The challenge to constantly refine practice is felt in a huge range of ambulatory care settings, starting with the solo medical practice then reaching all …

November 29, 2013

PAHCOM Celebrates 25 Years of Member Service

I want to offer congratulations to our friends at the Professional Association of Health Care Office Management (PAHCOM) on its 25th year of providing physician …

November 10, 2013

Provider Led Healthcare: ACOs, You And Your Patients

A key to proactive patient outreach is being open and willing to discuss confusing aspects of a patient’s healthcare with them. Some Medicare patients are …

October 28, 2013

Telemedicine Enhances Patient Access

Today’s expectations of 24/7 commerce are impacting healthcare delivery as well as many other types of economic activity. Our always-on, technology-enabled culture has created a growing …

September 12, 2013

Solutions for Healthcare Organizations as ED Wait Times Rise

Over the past decade, Emergency Department wait times have been steadily creeping upward, according to a new article from Becker’s Hospital Review. As these times have …

July 17, 2012

Tips to Creating an Exceptional Employee Experience and Culture

Creating an exceptional employee experience and culture can undoubtedly be accomplished with a large or an enterprise-sized budget like that of a Zappos or Google. …