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January 03, 2014

Healthcare Mystery Shopping Reveals Importance of Effective Phone Communication to Patients

You’re probably familiar with the practice of mystery shopping in customer-facing environments such as retail stores. Mystery shoppers are somewhat like restaurant reviewers, interfacing with …

December 31, 2013

To Charge or Not to Charge for Appointment No-Shows? Here’s Another View.

Whether or not physician practices should charge no-show fees for missed appointments is a tough call. On one hand, physician practices are in the business …

December 04, 2013

AAACN Ambulatory Care Conference May 19-22

The challenge to constantly refine practice is felt in a huge range of ambulatory care settings, starting with the solo medical practice then reaching all …

November 29, 2013

PAHCOM Celebrates 25 Years of Member Service

I want to offer congratulations to our friends at the Professional Association of Health Care Office Management (PAHCOM) on its 25th year of providing physician …

November 10, 2013

Provider Led Healthcare: ACOs, You And Your Patients

A key to proactive patient outreach is being open and willing to discuss confusing aspects of a patient’s healthcare with them. Some Medicare patients are …

October 28, 2013

Telemedicine Enhances Patient Access

Today’s expectations of 24/7 commerce are impacting healthcare delivery as well as many other types of economic activity. Our always-on, technology-enabled culture has created a growing …

September 12, 2013

Solutions for Healthcare Organizations as ED Wait Times Rise

Over the past decade, Emergency Department wait times have been steadily creeping upward, according to a new article from Becker’s Hospital Review. As these times have …

July 17, 2012

Tips to Creating an Exceptional Employee Experience and Culture

Creating an exceptional employee experience and culture can undoubtedly be accomplished with a large or an enterprise-sized budget like that of a Zappos or Google. …