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May 15, 2014

Telemedicine Boosts Patient Access

Expectations of 24/7 commerce are impacting healthcare delivery as well as many other types of economic activity. Our always-on, technology-enabled culture created a growing demand for …

May 01, 2014

A Communication Solution for Improving Patient Care Transitions

As accountable care organizations have emerged as the new model for healthcare delivery, individual healthcare providers must adjust and share responsibility for patients’ well-being with …

April 29, 2014

4 Ways to Use Communication Solutions to Facilitate Patient Accountability

As the patient’s role within healthcare shifts from a passive receiver of care when hurt or sick to an engaged, educated consumer with a focus …

April 25, 2014

Integrated Delivery Networks – The Patient Education Gap

Healthcare organizations that have been given the responsibility of population health management do well to keep patients more engaged, proactive and compliant in regard to …

April 18, 2014

Patient Follow-ups Critical for Addressing Trend Toward Rising ED Wait Times

Over the past several years, emergency department wait times have increased by an average of six minutes, according to a 2013 article from Becker’s Hospital …

April 15, 2014

Retail Medical Clinics Expand Patient Access

Retail medical clinics are a growing area of healthcare delivery in the United States. According to an Accenture Research study conducted in summer 2013, the …

April 01, 2014

3 Cost-Effective Methods for Improving the Patient Experience

In today’s healthcare environment, improving the patient experience is a top-priority goal for a variety of reasons, including boosting organizations’ reputations, acquiring new patients, retaining …

March 25, 2014

Healthcare in the Yelp Era

Working toward an elevated patient experience has recently been a key focus for healthcare providers looking to boost HCAHPS scores and secure government reimbursements. But …

March 18, 2014

3 Ways to Reduce Post-Discharge Readmissions

Post-discharge readmissions are a frustrating roadblock on the path to getting patients healthy again. But, unfortunately, the impact of readmissions goes beyond the patient-wellness perspective: …

March 11, 2014

4 Ways Primary Care Providers and Medical Groups Can Benefit from Partnering with a Communication Services Provider

For primary care providers and medical groups, a wealth of benefits come along with partnering with a communication services provider. Learn more about these benefits …

March 04, 2014

3 Tactics for Improving Physician Engagement

The list of reasons why healthcare organizations should focus on improving physician engagement is compelling and exhaustive: Dissatisfied physicians are two times more likely to …

February 27, 2014

Mind the Gap: Communication Necessary to Coordinated Care

At each point along the care continuum – from acquiring new patients, to before and after scheduled appointments, to retaining patients for the long term …