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August 12, 2014

Appointment Reminders Boost Operational Efficiency, Patient Engagement

It’s not as though the concept of appointment reminders is brand new to physician practices. Most practice administrators recognize that appointment reminders are a tool …

August 07, 2014

Failure to Communicate: The Potential Blind Spot in Population Health Management Strategies

As healthcare organizations work to develop population health management strategies to improve care and reduce cost, many are focusing only on clinical and data-driven goals …

August 05, 2014

Physician Referral Call Outcomes

Physician Referrals: A Critical Service in Handling Patient Population Growth It remains to be seen how the growing consolidation of healthcare providers into networks will …

July 29, 2014

Handling Increased Call Volume

Patient Communication Can Drive Profitable Practice Growth Growth is good, right? If not managed carefully, though, a rapid increase in customers—patients who are gaining greater …

July 17, 2014

Reducing Readmissions: Post-Discharge Communication is Key

Reducing ED readmissions can lead to a higher quality of care and increased patient satisfaction. It’s true that both the Accountable Care Organization (ACO) model …

July 10, 2014

Enhancing Patient Satisfaction Post-Discharge

Learn simple ways to reduce ED readmissions to increase patient satisfaction and your ROI. Becker’s Infection Control & Clinical Quality has published an article about …

July 03, 2014

Improving HCAHPS Scores: Not Just a Clinical Matter

Patient communication is critical to improving your HCAHPS scores. There is a growing awareness among hospital executives that increasing Hospital Consumer Assessment of Healthcare Providers …

July 01, 2014

Top 3 Lead Conversion Mistakes that can Cost Money

Sales leads take a great deal of time and work to generate and lead generation always yields costs, even if those costs are not easy …

June 19, 2014

Onshore Call Centers: Investing in Call Experts

In this age of Netflix, entire seasons of nearly all current and canceled TV series are available to just about anyone who wants to watch …

June 12, 2014

3 Easy Ways to Improve HCAHPS Scores

The idea of improving the patient experience and thus HCAHPS scores might seem like a daunting task. Hospital executives probably assume that this involves fundamental …

June 06, 2014

Implementing The ACO Model Means Selling the Value

Some patients and even healthcare professionals can be perplexed by the term accountable care organization (ACO). Patients are concerned about how the ACO model will …

May 30, 2014

Increased Access to Physicians Boosts Patient Satisfaction

According to a recent study by The Journal of Pediatrics, emergency room visits and their associated costs would decline significantly if parents had access to …