By Stericycle Staff | Jul. 25, 2014
Find out how answering services can help keep your employees safe through emergency response and work-alone solutions.
Increasingly, organizations in the oil, gas and energy sectors are benefiting from outsourcing their answering services.
The oil and gas industry is one of the most complex in terms of day-to-day operations. Energy companies need to maintain a high level of responsiveness with many interested groups: customers, employees, government regulators, environmental watch groups, media outlets and others. Call experts at telephone answering services help them do that, and much more.
Communicating with employees
Call experts help companies keep their workers safe—something most people may not realize call centers are capable of. Here are a few ways that oil and gas companies use call centers to protect their employees:
Work-alone solutions. In most areas, governments have strict regulations around the health and safety of employees who work alone. Work-alone solutions provided by a call center may include live-answer solutions, satellite devices, email, voice mail or SMS check-ins.
Emergency response. A response line that is monitored 24/7/365 is a critical part of an emergency plan for many companies. The call expert is often the first step in an emergency response, alerting company officials and dispatching services in accordance with the established strategy.
Alarm monitoring. Hazardous workplaces employ various alarms to ensure safety. Whether they are for noxious fumes, unlawful entry or some other potential threat, even the best alarms are only as good as the response they generate. A reputable call center with 24/7 availability has call experts monitoring alarm systems around the clock.
Saving costs, delivering efficiency
Outsourcing these services save companies in oil, gas and energy countless costs and headaches, leaving more for the bottom line. Outsourcing to a professional call center with 24/7 availability, rather than handling these tasks internally, provides maximum return on investment, eliminating the costs associated with:
- Training staff
- Wages and benefits
- Infrastructure and equipment
Not only do outsourced telephone answering services with 24/7 availability bridge communication gaps—they help organizations in the energy sector save tens, even hundreds of thousands of dollars annually. Add all that together, and it seems like a no-brainer to have an answering service work for you.