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April 02, 2020

Best practices in patient communication during a pandemic.

Overview – As COVID-19 cases appear across the United States, patients and caregivers are seeking guidance from healthcare organizations on how to stay safe and …

March 12, 2020

How To Move The Needle On Patient Acquisition: Steps to Take Now

OK, let’s say that you’ve invested in solutions to deliver convenient appointment booking and outstanding service for answering patient questions. Your team actively maintains a …

March 05, 2020

Customer Experience Shifts Grow Along with Healthcare Consumerism

Today, consumers stay on their smartphones day and night to take care of all facets of their lives, including searching for an in-network pediatric specialist …

February 27, 2020

Moving to Value-Based Care Requires a Smarter Patient Acquisition Strategy

Operationalizing value-based care models is still a work in progress for many health systems. However, a decade or so into the shift from fee-for-service to …

February 20, 2020

How the Data Gap in Online Scheduling Affects Your Patient Acquisition Strategy

Your health system is doing everything right to acquire new patients. In today’s environment of consumerism and competition, you’ve taken steps to optimize your online …

February 06, 2020

Scheduling: Winning the Big Moment of Truth in the Patient Journey

Several of our blog posts this year (see: “5 Best Practices to Acquire and Retain More Patients” and “The Hard Truth About Boosting Patient Acquisitions“) …

October 30, 2019

Don’t Scare Your Patients Away with a Horrifying Patient Experience

Halloween is nearly here, which means spooky season is already upon us. Everyone is gearing up for a day filled of ghosts, ghouls, and goblins! …

December 03, 2018

4 Ways Millennials Impact the Healthcare World

Baby boomers were a hugely influential generation of their time, but the focus has since shifted to millennials. Millennials hold a lot of influence on …

August 14, 2018

Establishing Efficiency in Your Healthcare Organization

The world is more digitally-inclined than ever. With Americans checking their phones 80 times a day, it should come as no surprise that patients who …

March 21, 2018

Why You Need Consumer-Enabled Patient Experiences

In a fiercely competitive healthcare space, patients have more options than ever for their healthcare needs. As such, offering great medical service is no longer …

June 27, 2017

Patients Want to Be Involved; Take Advantage!

Today’s patients are more involved in their health than ever before, with one in six using a wearable or related health app to track their …

June 20, 2017

Reduce Your No Show Rate By 54% With This Simple Step

The days of sending post card reminders for medical appointments are long gone. Technology has advanced, consumer behavior has changed, and patient expectations have evolved. …