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April 02, 2020

Best practices in patient communication during a pandemic.

Overview – As COVID-19 cases appear across the United States, patients and caregivers are seeking guidance from healthcare organizations on how to stay safe and …

March 27, 2020

Perfect Storm: Quell The Tide of Rising Patient No-Shows

The pressure to increase market share and patient access to your health system poses real challenges in today’s healthcare climate. If you want to stay …

February 13, 2020

Three High-Impact Ways to Improve the Patient Journey

Making the customer journey as seamless, convenient and easy as possible has long been the focus of retailers and other consumer-centric businesses. Savvy companies understand …

December 23, 2019

Drive Results with Our Diabetic & Nutrition Outreach Program

What we eat can affect our health in all kinds of ways. And, for the 15 million people with Medicare who have diabetes or kidney …

December 03, 2018

4 Ways Millennials Impact the Healthcare World

Baby boomers were a hugely influential generation of their time, but the focus has since shifted to millennials. Millennials hold a lot of influence on …

May 24, 2018

Improve Patient Accountability with These 3 Tips

In the United States, seven of the top 10 leading causes of death are chronic diseases. As a result, more healthcare providers are stressing the …

March 23, 2017

Healthcare Consumerism Drives Personalized Patient Experiences

With differing health needs, communication preferences, and previous healthcare experiences, there is no arguing that every patient is unique. However, many healthcare organizations’ marketing and …

March 14, 2017

Appointment Reminders: Going Beyond the Text Message

Patients and providers alike recognize that technology is changing and shaping the way healthcare is perceived. More patients are actively involved with new technologies like …

February 07, 2017

Office Visits Begin Online. Is Your Digital Experience Meeting Patient Expectations?

For many consumers, the process of purchasing goods and services doesn’t begin in an actual store – it begins online. The same can be said …

February 01, 2017

Consumers Crave Mobile-friendly Communications – Patients Do, Too

Patients are deciding where they will take their healthcare needs more than ever before. One main factor in this new decision making process is the …

January 30, 2017

The Healthcare Chasm: Patients or Consumers?

What do you call the people who go to the doctor and use your healthcare system? Are they patients or consumers? Regardless of your answer, …

December 01, 2016

2017: The Year of Texting

It feels like just yesterday we were talking about 2016 being the year of the digital health boom and EHR/patient portal adoption, and in hindsight, we hit the nail on the head.