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February 13, 2020

Three High-Impact Ways to Improve the Patient Journey

Making the customer journey as seamless, convenient and easy as possible has long been the focus of retailers and other consumer-centric businesses. Savvy companies understand …

January 30, 2020

The Hard Truth About Boosting Patient Acquisition: 4 Ways to Attract and Convert Today’s Healthcare Consumer

As innovative disrupters enter the healthcare market, today’s average consumer has many options for where and how to obtain healthcare services. In a report from …

January 23, 2020

5 Best Practices to Acquire and Retain More Patients

Don’t blame Amazon and Uber for the consumerization of healthcare. While these companies are disruptors in their respective industries and have worked to set the …

October 10, 2019

The Impact of Patient Reviews

With consumerism on the rise, the healthcare industry has undergone a fundamental shift. What once was provider-focused, has now progressed to being patient-focused. Because of …

May 21, 2019

10-Year Challenge: Healthcare Edition

A few months ago, the 10-Year Challenge was taking over social media. The popular posts involved people placing two photos side-by-side — one from 10 years ago and a current one.

December 03, 2018

4 Ways Millennials Impact the Healthcare World

Baby boomers were a hugely influential generation of their time, but the focus has since shifted to millennials. Millennials hold a lot of influence on …

October 01, 2018

4 Key Ways To Acquire New Patients

Competition for new patients is quickly escalating with the introduction of retail easy-to-connect clinics, telemedicine appointments, and freestanding Urgent Care clinics. But acquiring new patients …

May 24, 2018

Improve Patient Accountability with These 3 Tips

In the United States, seven of the top 10 leading causes of death are chronic diseases. As a result, more healthcare providers are stressing the …

October 26, 2017

Top Trends to Win In the Funeral Home Profession

You treat your families with care, compassion, and professionalism; it’s likely why you’re funeral home is so successful. But in today’s increasingly competitive market, families …

September 29, 2017

Three Ways to Prepare Your Contact Center for Future Consumer Engagement

Over the last several years, traditional call centers have evolved into contact centers. With additional channels adding new interaction points, the organization, technology, and mindset …

July 27, 2017

Boost Revenue with Patient Engagement Technologies

In today’s healthcare space, patient engagement is a familiar term. But patients’ and health systems’ definitions and expectations of ‘patient engagement’ have historically differed. Now …

June 27, 2017

Patients Want to Be Involved; Take Advantage!

Today’s patients are more involved in their health than ever before, with one in six using a wearable or related health app to track their …