The Impact of Patient Reviews
With consumerism on the rise, the healthcare industry has undergone a fundamental shift. What once was provider-focused, has now progressed to being patient-focused. Because of …
With consumerism on the rise, the healthcare industry has undergone a fundamental shift. What once was provider-focused, has now progressed to being patient-focused. Because of …
Building a connection over the phone can be difficult, especially when you only have a few minutes. In the funeral home industry, building connection is …
A few months ago, the 10-Year Challenge was taking over social media. The popular posts involved people placing two photos side-by-side — one from 10 years ago and a current one.
Today, progressively more amounts of data are readily available to businesses and consumers now have more choices than ever, which means the competition for loyalty …
The new year is here. And with it, comes the opportunity to recommit to the quality of your customer experiences. Ensuring that customer experiences are …
Baby boomers were a hugely influential generation of their time, but the focus has since shifted to millennials. Millennials hold a lot of influence on …
Competition for new patients is quickly escalating with the introduction of retail easy-to-connect clinics, telemedicine appointments, and freestanding Urgent Care clinics. But acquiring new patients …
You’ve probably heard the saying “the customer is always right” more times than you can count – but do you give that phrase the full …
Looking to increase your revenue and customer loyalty? Outsourcing calls is just one way to accomplish this. Many businesses opt to manage communications in-house because …
Technology has transformed the way people shop for clothes, pick stock options, and choose a movie. So, it’s no surprise that technology has impacted the …
Fundraising as we know it has changed. With the rise of consumerism and more accessible technology, nonprofit organizations must now go to different levels to …
In the United States, seven of the top 10 leading causes of death are chronic diseases. As a result, more healthcare providers are stressing the …
