Three High-Impact Ways to Improve the Patient Journey
Making the customer journey as seamless, convenient and easy as possible has long been the focus of retailers and other consumer-centric businesses. Savvy companies understand …
Making the customer journey as seamless, convenient and easy as possible has long been the focus of retailers and other consumer-centric businesses. Savvy companies understand …
As innovative disrupters enter the healthcare market, today’s average consumer has many options for where and how to obtain healthcare services. In a report from …
Don’t blame Amazon and Uber for the consumerization of healthcare. While these companies are disruptors in their respective industries and have worked to set the …
With consumerism on the rise, the healthcare industry has undergone a fundamental shift. What once was provider-focused, has now progressed to being patient-focused. Because of …
A few months ago, the 10-Year Challenge was taking over social media. The popular posts involved people placing two photos side-by-side — one from 10 years ago and a current one.
Baby boomers were a hugely influential generation of their time, but the focus has since shifted to millennials. Millennials hold a lot of influence on …
Competition for new patients is quickly escalating with the introduction of retail easy-to-connect clinics, telemedicine appointments, and freestanding Urgent Care clinics. But acquiring new patients …
In the United States, seven of the top 10 leading causes of death are chronic diseases. As a result, more healthcare providers are stressing the …
You treat your families with care, compassion, and professionalism; it’s likely why you’re funeral home is so successful. But in today’s increasingly competitive market, families …
Over the last several years, traditional call centers have evolved into contact centers. With additional channels adding new interaction points, the organization, technology, and mindset …
In today’s healthcare space, patient engagement is a familiar term. But patients’ and health systems’ definitions and expectations of ‘patient engagement’ have historically differed. Now …
Today’s patients are more involved in their health than ever before, with one in six using a wearable or related health app to track their …