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April 02, 2020

Best practices in patient communication during a pandemic.

Overview – As COVID-19 cases appear across the United States, patients and caregivers are seeking guidance from healthcare organizations on how to stay safe and …

February 27, 2020

Moving to Value-Based Care Requires a Smarter Patient Acquisition Strategy

Operationalizing value-based care models is still a work in progress for many health systems. However, a decade or so into the shift from fee-for-service to …

December 10, 2018

An Answering Service for the Holiday Season

The holiday season is officially in full swing, so no matter what business you’re in, it’s a busy time both at home and in the …

December 03, 2018

4 Ways Millennials Impact the Healthcare World

Baby boomers were a hugely influential generation of their time, but the focus has since shifted to millennials. Millennials hold a lot of influence on …

August 14, 2018

Establishing Efficiency in Your Healthcare Organization

The world is more digitally-inclined than ever. With Americans checking their phones 80 times a day, it should come as no surprise that patients who …

July 31, 2018

3 Benefits of Appointment Reminders

Technology is advancing at a rapid rate, and healthcare organizations should use these advancements to their advantage. Appointment reminders are one technology that is helping …

July 24, 2018

The Rise of the Digital Patient

Like many commercial businesses, Starbucks understands how important online ordering is to modern customers. Of the 75 million customers that visit Starbucks locations each month, …

April 27, 2018

Does Your Law Firm Make These Common Call Answering Mistakes?

When you pick up the phone to contact a business, you expect your call to receive prompt, focused support. Potential law clients feel the same. …

March 19, 2018

Do I Need a Legal Intake Service?

What do “normal” business hours really mean? With virtual consumerism on the rise, people expect service 24/7. Now more than ever, traditional nine-to-five office hours …

October 26, 2017

Top Trends to Win In the Funeral Home Profession

You treat your families with care, compassion, and professionalism; it’s likely why you’re funeral home is so successful. But in today’s increasingly competitive market, families …

September 29, 2017

Three Ways to Prepare Your Contact Center for Future Consumer Engagement

Over the last several years, traditional call centers have evolved into contact centers. With additional channels adding new interaction points, the organization, technology, and mindset …

June 09, 2017

Want Greater Patient Loyalty? Be Consistent.

According to Salesforce, 73 percent of consumers are extremely or somewhat likely to switch brands if a company provides inconsistent levels of service. And it’s …