With the digital era increasing the ways we can connect and interact online, the need for empathetic human interaction is at an all-time high. Businesses can help foster these types of interactions by hiring and training the right staff for the contact center or outsourcing their agent needs to the right organization.
When a customer has a bad experience with a franchise business, they often don’t realize that inconsistency is likely the underlying issue. It’s crucial that …
The holiday season is officially in full swing, so no matter what business you’re in, it’s a busy time both at home and in the …
Baby boomers were a hugely influential generation of their time, but the focus has since shifted to millennials. Millennials hold a lot of influence on …
Preparing and pre-planning for a death event is becoming more popular. By hosting events to help families pre-plan, you benefit not only your business and …
In this era of instant gratification, customers not only want quick and painless answers, they expect them. Running a small business and keeping up with …
As Halloween approaches, our minds willingly wander down dark alleys, encountering ghoulish creatures and spooky specters, seeking out a good scare. When your customer experience …
With a healthcare answering service, you no longer need to choose between the number of patients you can help and the level of quality you …
We live in a time where people want prompt answers to their questions. Utilizing a legal answering service within your law firm can eliminate the …
Many businesses are utilizing answering services to provide better customer experiences. But in today’s technological world, it takes more than a voice delivering a pleasant …
Is your firm unable to answer calls 24/7? Does your firm struggle to efficiently gather information from clients? Is prioritizing calls for effective follow-up easier …
The world is more digitally-inclined than ever. With Americans checking their phones 80 times a day, it should come as no surprise that patients who …
