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March 27, 2020

Perfect Storm: Quell The Tide of Rising Patient No-Shows

The pressure to increase market share and patient access to your health system poses real challenges in today’s healthcare climate. If you want to stay …

March 20, 2020

Triaging Patients and The Road Less Traveled

What comes to mind when you hear the word “triage”? Would you be excited to hear that last quarter you had more adults with cold …

March 12, 2020

How To Move The Needle On Patient Acquisition: Steps to Take Now

OK, let’s say that you’ve invested in solutions to deliver convenient appointment booking and outstanding service for answering patient questions. Your team actively maintains a …

March 05, 2020

Customer Experience Shifts Grow Along with Healthcare Consumerism

Today, consumers stay on their smartphones day and night to take care of all facets of their lives, including searching for an in-network pediatric specialist …

February 20, 2020

How the Data Gap in Online Scheduling Affects Your Patient Acquisition Strategy

Your health system is doing everything right to acquire new patients. In today’s environment of consumerism and competition, you’ve taken steps to optimize your online …

February 13, 2020

Three High-Impact Ways to Improve the Patient Journey

Making the customer journey as seamless, convenient and easy as possible has long been the focus of retailers and other consumer-centric businesses. Savvy companies understand …

July 31, 2018

3 Benefits of Appointment Reminders

Technology is advancing at a rapid rate, and healthcare organizations should use these advancements to their advantage. Appointment reminders are one technology that is helping …

July 24, 2018

The Rise of the Digital Patient

Like many commercial businesses, Starbucks understands how important online ordering is to modern customers. Of the 75 million customers that visit Starbucks locations each month, …

April 27, 2018

Does Your Law Firm Make These Common Call Answering Mistakes?

When you pick up the phone to contact a business, you expect your call to receive prompt, focused support. Potential law clients feel the same. …

March 21, 2018

Why You Need Consumer-Enabled Patient Experiences

In a fiercely competitive healthcare space, patients have more options than ever for their healthcare needs. As such, offering great medical service is no longer …

March 19, 2018

Do I Need a Legal Intake Service?

What do “normal” business hours really mean? With virtual consumerism on the rise, people expect service 24/7. Now more than ever, traditional nine-to-five office hours …

March 05, 2018

Patients Value Text Message Engagement

The communication preferences of patient populations are constantly evolving. But as more young patients take over their healthcare journeys – and even step in to …