By Stericycle Staff | Aug. 13, 2018

Share this post:

There are many misconceptions surrounding answering services– including if they can help businesses at all. The truth is that answering services can positively transform the way a business operates. The industry has come a long way, and by utilizing the latest technology, the right service provider can now act as an extension of your business that can save you time and money, and even help your business expand. Below are some of the misconceptions surrounding answering services.

  1. They’re Too Expensive
    Many people believe their business simply cannot afford answering services, but with a variety of different services available – all of which are specifically designed for your business needs – there’s something for everyone. Answering services can be more cost effective than employing an additional in-house staff member. What’s more, answering services help eliminate common issues that impact call coverage, including calling in sick, taking off for holidays, or costly overtime pay.
  2. Customers Don’t Want One
    A common misconception is that your customers don’t want an answering service involved in their experience. Customers want the ability to call and have a live person ready to answer their questions or set up an appointment at any hour.  With the right answering service, the agents answering your calls are trained regarding your specific industry, customers will have a consistent experience daytime and after hours where their needs are promptly addressed.
  3. Can’t Meet My Unique Needs
    Another misconception surrounding answering services is that they cannot be customized to fit your specific business needs, but agents utilize personalized scripts that apply directly to your business. Simply put, agents are trained to understand your business. 
  4. They are Unnecessary
    Perhaps the largest misconception about answering services is that your business does not need or cannot benefit from this support. Answering service providers can offer multilingual services, which can help your business reach new audiences and provide better experiences. Missed calls, which contribute to lost revenue, will occur less frequently or not at all with the use of an answering service. Answering services can also help ensure staff members don’t juggle too many tasks, improving their customer service.

Any business – small or large – can create a more efficient, more customer-focused business with the help of an answering service. Other benefits range from giving your customer a better experience to increasing your bottom line. Learn more about our daytime and after-hours answering services here.

Stericycle Staff

Author: Stericycle Staff

Stericycle has been delivering communication services to North American companies for over 25 years. Since 2011, we’ve been blogging about how to deliver best-in-class communications to patients and consumers – providing practical advice and current best practices for both healthcare and commercial organizations. We hope you enjoy and keep reading!
You can follow Stericycle Communication Solutions at your favorite social media platform.