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February 20, 2020

How the Data Gap in Online Scheduling Affects Your Patient Acquisition Strategy

Your health system is doing everything right to acquire new patients. In today’s environment of consumerism and competition, you’ve taken steps to optimize your online …

February 13, 2020

Three High-Impact Ways to Improve the Patient Journey

Making the customer journey as seamless, convenient and easy as possible has long been the focus of retailers and other consumer-centric businesses. Savvy companies understand …

February 06, 2020

Scheduling: Winning the Big Moment of Truth in the Patient Journey

Several of our blog posts this year (see: “5 Best Practices to Acquire and Retain More Patients” and “The Hard Truth About Boosting Patient Acquisitions“) …

January 30, 2020

The Hard Truth About Boosting Patient Acquisition: 4 Ways to Attract and Convert Today’s Healthcare Consumer

As innovative disrupters enter the healthcare market, today’s average consumer has many options for where and how to obtain healthcare services. In a report from …

January 23, 2020

5 Best Practices to Acquire and Retain More Patients

Don’t blame Amazon and Uber for the consumerization of healthcare. While these companies are disruptors in their respective industries and have worked to set the …

December 23, 2019

Drive Results with Our Diabetic & Nutrition Outreach Program

What we eat can affect our health in all kinds of ways. And, for the 15 million people with Medicare who have diabetes or kidney …

December 13, 2019

Create Personalized Communications with Automated Messaging & Reminders

Patients want convenient, personalized communications. Americans check their phones 80 times a day, so it should come as no surprise that patients who receive timely …

November 22, 2019

Maximize Your MIPS Score With MIPS/MAX

With the shift from fee-for-service payments to a value-based reimbursement model, engaging patients in their healthcare has never been more important. Many clinicians lack the …

November 13, 2019

Avoid Readmission Penalties with a Streamlined Post-Discharge Process

On October 1, 2019, Medicare penalized 2,583 hospitals for having too many Medicare patients readmitted within 30 days, costing hospitals $563 million. Although organizations are …

November 12, 2019

What To Know About This Year’s Flu Season

With cooler temperatures comes many great things like bonfires, football, holidays, coziness, and everything pumpkin flavored. But what that also means is that flu season …

October 30, 2019

Don’t Scare Your Patients Away with a Horrifying Patient Experience

Halloween is nearly here, which means spooky season is already upon us. Everyone is gearing up for a day filled of ghosts, ghouls, and goblins! …

October 10, 2019

The Impact of Patient Reviews

With consumerism on the rise, the healthcare industry has undergone a fundamental shift. What once was provider-focused, has now progressed to being patient-focused. Because of …