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November 22, 2019

Maximize Your MIPS Score With MIPS/MAX

With the shift from fee-for-service payments to a value-based reimbursement model, engaging patients in their healthcare has never been more important. Many clinicians lack the …

November 13, 2019

Avoid Readmission Penalties with a Streamlined Post-Discharge Process

On October 1, 2019, Medicare penalized 2,583 hospitals for having too many Medicare patients readmitted within 30 days, costing hospitals $563 million. Although organizations are …

November 12, 2019

What To Know About This Year’s Flu Season

With cooler temperatures comes many great things like bonfires, football, holidays, coziness, and everything pumpkin flavored. But what that also means is that flu season …

October 30, 2019

Don’t Scare Your Patients Away with a Horrifying Patient Experience

Halloween is nearly here, which means spooky season is already upon us. Everyone is gearing up for a day filled of ghosts, ghouls, and goblins! …

October 10, 2019

The Impact of Patient Reviews

With consumerism on the rise, the healthcare industry has undergone a fundamental shift. What once was provider-focused, has now progressed to being patient-focused. Because of …

September 25, 2019

Agent Story – Ethan

Name/Title: Ethan, Patient Advocate/Patient Experience Specialist. Role: Marketing services, class registration, and referral. Past: Ethan previously worked in the food service industry where he discovered …

Capitalize On The Compassion Of Our Communication Services

Building a connection over the phone can be difficult, especially when you only have a few minutes. In the funeral home industry, building connection is …

September 05, 2019

Top Five Things To Do In Nashville While At SHSMD

If you didn’t already know, SHSMD 2019 is being hosted in Nashville, Tennessee — an iconic city full of history, music, southern charm, and excellent …

May 21, 2019

10-Year Challenge: Healthcare Edition

A few months ago, the 10-Year Challenge was taking over social media. The popular posts involved people placing two photos side-by-side — one from 10 years ago and a current one.

May 07, 2019

3 Ways to Add More Heart to Your Contact Center

With the digital era increasing the ways we can connect and interact online, the need for empathetic human interaction is at an all-time high. Businesses can help foster these types of interactions by hiring and training the right staff for the contact center or outsourcing their agent needs to the right organization.

May 02, 2019

How To Make Your Customer Experience A Home Run

With opening day for every Major League Baseball team over, it means it’s officially baseball season. Just like every baseball player that steps up to …

March 25, 2019

What Your Donor Experience Should Look Like in 2019

Today, donors want more access to your organization. We live in a time where consumers have easy multiple channel access to most organizations, their donor experience shouldn’t be any different.

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