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April 08, 2020

Telehealth Visits Are Skyrocketing: How to Make It Easier for Patients

Telehealth’s time has come, and it’s now proving just how invaluable it can be for both patients and health systems. Patients can get screened for …

April 02, 2020

Best practices in patient communication during a pandemic.

Overview – As COVID-19 cases appear across the United States, patients and caregivers are seeking guidance from healthcare organizations on how to stay safe and …

March 27, 2020

Perfect Storm: Quell The Tide of Rising Patient No-Shows

The pressure to increase market share and patient access to your health system poses real challenges in today’s healthcare climate. If you want to stay …

March 20, 2020

Triaging Patients and The Road Less Traveled

What comes to mind when you hear the word “triage”? Would you be excited to hear that last quarter you had more adults with cold …

March 12, 2020

How To Move The Needle On Patient Acquisition: Steps to Take Now

OK, let’s say that you’ve invested in solutions to deliver convenient appointment booking and outstanding service for answering patient questions. Your team actively maintains a …

March 05, 2020

Customer Experience Shifts Grow Along with Healthcare Consumerism

Today, consumers stay on their smartphones day and night to take care of all facets of their lives, including searching for an in-network pediatric specialist …

February 27, 2020

Moving to Value-Based Care Requires a Smarter Patient Acquisition Strategy

Operationalizing value-based care models is still a work in progress for many health systems. However, a decade or so into the shift from fee-for-service to …

February 20, 2020

How the Data Gap in Online Scheduling Affects Your Patient Acquisition Strategy

Your health system is doing everything right to acquire new patients. In today’s environment of consumerism and competition, you’ve taken steps to optimize your online …

February 13, 2020

Three High-Impact Ways to Improve the Patient Journey

Making the customer journey as seamless, convenient and easy as possible has long been the focus of retailers and other consumer-centric businesses. Savvy companies understand …

February 06, 2020

Scheduling: Winning the Big Moment of Truth in the Patient Journey

Several of our blog posts this year (see: “5 Best Practices to Acquire and Retain More Patients” and “The Hard Truth About Boosting Patient Acquisitions“) …

January 30, 2020

The Hard Truth About Boosting Patient Acquisition: 4 Ways to Attract and Convert Today’s Healthcare Consumer

As innovative disrupters enter the healthcare market, today’s average consumer has many options for where and how to obtain healthcare services. In a report from …

January 23, 2020

5 Best Practices to Acquire and Retain More Patients

Don’t blame Amazon and Uber for the consumerization of healthcare. While these companies are disruptors in their respective industries and have worked to set the …