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Frost & Sullivan’s 2021 North America Customer Value Leadership Award in the patient engagement industry.

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December 7, 2021 | Stericycle Communication Solutions

Customer Value Leadership. Frost & Sullivan’s 2021 North America Customer Value Leadership Award in the patient engagement industry

Best Practices Criteria for World-Class Performance

Frost & Sullivan applies a rigorous analytical process to evaluate multiple nominees for each award category before determining the final award recipient. The process involves a detailed evaluation of best practices criteria across two dimensions for each nominated company. Stericycle Communication Solutions excels in many of the requirements in the North America patient engagement space.

A Market First: Combined Live Voice and Digital Self-scheduling

Stericycle Communication Solutions recognizes the role both humans and information technology (IT) systems play in patient engagement, developing live voice and digital solutions to meet customer needs and market trends. The coronavirus (COVID-19) pandemic accelerated healthcare’s digital revolution with contactless experiences across all services. Healthcare providers (HCPs) must create smooth online experiences for their existing and potential patients by bringing the “digital front door” concept to HCP websites. This concept requires impactful changes in the user interface, promoting rich scheduling, provider, and patient experiences.

Stericycle Communication Solutions implements effective, data-driven, “welcome mat” strategies for the optimal consumer experience. Its solutions include multilingual voice and online appointment scheduling, referral management, text reminders, post-discharge services, and inbound and outbound health and wellness campaigns. Thus, its solutions create a journey driven by patient preferences and needs.

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