About Us

About Us

Deep healthcare experience

Stericycle Communication Solutions is one of North America’s top providers of patient engagement solutions for the healthcare industry. By combining a human touch with our innovative technology solutions, we deliver meaningful improvements in patient experience, satisfaction, and health outcomes, while reducing your costs and improving profitability.

We bring 30 years of healthcare customer experience, compliance, and proven success. More than 200 clients rely on our patient engagement platform—the most comprehensive in the industry—to solve complex challenges to patient access, action, and adherence.

We’re also a stable, well-funded business backed by Stericycle, Inc. (NASDAQ: SRCL), a Fortune 1000 company and leading provider of innovative compliance solutions that protects people and brands, promotes health, and safeguards the environment.

Company facts

30 years of proven success in the healthcare industry

The most comprehensive patient engagement platform in the industry

310,000 unique patient engagements orchestrated every day, more than 110 million each year

The only provider that seamlessly combines both voice and digital for optimal patient outcomes

Comprehensive integration with electronic health records (EHR) systems, HL7, Sync Bridge, flat files, integrated and non-integrated options, and messaging gateways

Backed by Stericycle, a Fortune 1000 company, serving customers in the U.S. and 17 countries

Leading the industry

As a healthcare industry leader, we can help you transform and modernize your approach to patient engagement to attract new patients, improve health outcomes, increase loyalty, and drive revenue.

Our leadership team has decades of healthcare and customer engagement experience. We understand the healthcare consumer journey and how to help you improve the patient experience while overcoming your challenges around patient access, action, and adherence.

Our company leadership

Cory White

Cory White, Executive Vice President and Chief Commercial Officer

Cory White is a seasoned sales and operations leader with more than 20 years of experience in healthcare-related business process outsourcing and has experience leading turnarounds while driving substantial revenue and profit growth. Prior to joining Stericycle, Cory served as chief commercial officer at Startek, a global business process outsourcing company with more than 50,000 employees in 13 countries. While at Startek, Cory led the organization to the largest expansion in company history, generating more than $230 million in new business in less than three years. Prior to Startek, Cory gained valuable experience in the healthcare and business services industry with various leadership roles at Affiliated Computer Services, Inc. (ACS), a business process and IT outsourcing services company, and Convergys, Inc., a large global CRM outsourcing provider. In executive capacities with these companies, Cory oversaw operations, sales, customer service, and marketing, supporting the dynamic needs of the healthcare industry. Cory is a graduate of the University of Kentucky.

Matt Dickson

Senior Vice President

Matt Dickson is a versatile leader with strong operational management experience and expertise providing IT, product, and process solutions in the healthcare industry for nearly 25 years. Prior to joining Stericycle, Matt served as vice president of data analytics for Conduent Payment Integrity Solutions, a global business process outsourcing company with more than 85,000 employees in 40 countries. While at Conduent, Matt built predictive models to identify overpayments for healthcare payers, leading to a 60% increase in identification rates. Prior to his time working with Payment Integrity Solutions, Matt worked in several other verticals and horizontals at Conduent, where he led storage and database teams, reducing storage expenditures by 85% in his first year. Matt also served as vice president of strategic operations, winning an award for product innovation of the year. Matt is a graduate of Northern Illinois University and completed a master’s degree at Southern New Hampshire University where he won the Outstanding Student Award for having the highest GPA of graduating students in their respective major while earning his advanced degree in data analytics.

Ammon Woods

Sr. Vice President of Sales

Ammon Woods is a seasoned veteran in the healthcare industry and brings more than 15 years of sales leadership experience in business process and customer experience outsourcing. Prior to joining the Stericycle team, Ammon served as senior vice president of sales for Everise, an Asia-based global customer experience company. Under his leadership, annual bookings increased by 38% while new logo signings increased by 67%. Throughout his career, Ammon has consistently led high performing teams who beat revenue numbers and exceeded sales quotas, including at Startek, Convergys, and Affiliated Computer Services (ACS)/Xerox. While at Convergys, he sold $72 million of business in three years, significantly helping build the healthcare practice. Ammon holds a Bachelor of Arts degree in sociology from the University of Kentucky.

Kelly Hilton

Vice President of Marketing and Communications

Kelly Hilton is a strategic marketing leader with 20 years of experience informing, influencing, and inspiring audiences. Prior to joining Stericycle, Kelly served as senior director of marketing and global communications at Startek, a global business process outsourcing company with more than 50,000 employees in 13 countries. While at Startek, Kelly's marketing strategy contributed to the company receiving Frost & Sullivan's prestigious Strategic Innovation Award. Prior to Startek, Kelly served as SVP of employee engagement at ACCENT Marketing Services, a top 50 marketing services agency and as AVP of marketing at Fort Knox National Company, a top 25 US originator of Automated Clearing House (ACH) consumer electronic payments. In these roles, Kelly oversaw marketing, communications, public relations, and human resources, helping connect the talent and customer brands to drive organizational growth. Kelly is a graduate of the University of Kentucky and has completed Stanford University's executive education program on managing talent for strategic advantage.

Lance Mickelsen

Vice President of Business Development

Lance brings over 20 years of Business Administration, Finance, Account Management, Innovation Thought Leadership, Technology and Consulting/Solution Design experience in Business Process Outsourcing supporting various vertical industry segments, including Healthcare. He joined Stericycle ComSol in October from the Utah Department of Transportation where he was responsible for managing the Finance and Business Administration Teams. Before that, he was at Startek where he was the Vice President of Client Strategy and Solutions managing business and client service functions. Lance also spent nearly 15 years with Sutherland Global Services and ACS/Xerox Services where he was an Account Executive and VP of Customer Management supporting business activities around the globe. His background includes building and managing a team of business, technology and finance professionals selling large multimillion-dollar accounts as well as managing many legacy, Fortune 500 clients where he consistently fostered strong long-term relationships and business projects. Lance graduated with a degree in Business Management from the University of Kentucky where he played receiver on the football team. Lance enjoys spending time on his hobby farm and with his wife and four kids.

Brian Briggs

Vice President of Call Center Operations

Brian Briggs is a seasoned operations leader with more than 25 years call center operations and client service experience engaging with world-class brands such as Microsoft, Rockstar Games, Google, Disney, Comcast, and Sprint. Most recently, Brian served as Director of Global Operations at Tek-Experts. In this role, he was responsible for operations and client services for four delivery centers across the US and internationally. This included supporting client engagements in multiple languages and across multiple communication platforms, including chat and email as well as inbound and outbound phone channels. His career experience also includes operational leadership roles at Pole to Win International, Arvato (now Majorel), iPacesetters, and ACCENT Marketing Services.

Erin Galloway

Director of Human Resources

Erin Galloway is a seasoned, versatile human resources leader with over 20 years of experience in designing, changing, and implementing HR strategies and initiatives. At Stericycle, she held the title of director of talent acquisitions prior to transitioning to her current role. Before joining Stericycle, Erin served as the director of human resources for the Doha Film Institute in Qatar, which is an independent, not-for-profit organization supporting the growth of the local film community. At the Doha Film Institute, Erin developed and implemented staffing strategies, departmental goals, objectives, policies, and operating procedures, as well as worked closely with the Doha Film Institute Executive Director and CEO as a strategic business partner to drive company initiatives through the human resource function. Prior to the Doha Film Institute, Erin served as the global director of human resources for Carnegie Mellon University, director of human resources for AIMCO, and human resources manager for C.P. Morgan. Erin is a graduate of Indiana University Bloomington and has her certification in GPHR and SPHR.

Our partners

Whether you’re looking to increase patient access, boost patient acquisition, or improve patient satisfaction while navigating through the emergency department, our strategic partnerships extend our patient engagement platform to provide best-in-class patient experiences.

Compliance

Stericycle Communication Solutions leverages both industry best practices and state-of-the-art technology to ensure the safety and security of your sensitive information. Our systems have been engineered to protect your brand, patients, and initiatives through multiple layers of security, including encryption, intrusion detection and prevention, and physical safeguards.

HIPAA compliant

We recognize our responsibility to protect individually identifiable health information according to the principles outlined in the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and the HITECH Act of 2009. We are prepared to enter into a Business Associates Agreement (BAA) with any Covered Entity that chooses our services.

AICPA SOC

We support the System and Organization Controls (SOC) for Service Organizations offering from the American Institute of Certified Public Accountants (AICPA). AICPA provides internal control reports on the services provided by a service organization, providing valuable information that users need to assess and address the risks associated with an outsourced service.

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